Privacy Policy
Last updated: 22 January 2026
Garage Door Repair Brisbane ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and postal address
- Enquiry Details: Information about your garage door repair needs, property details, and service preferences
- Technical Information: IP address, browser type, device information, and website usage data
- Communication Records: Records of correspondence between you and us
2. How We Collect Information
We collect personal information through:
- Contact forms and quote request forms on our website
- Phone calls and email correspondence
- Cookies and similar tracking technologies on our website
- Third-party service providers and referral partners
3. How We Use Your Information
We use your personal information to:
- Connect you with qualified garage door repair professionals in our network
- Respond to your enquiries and provide quotes
- Coordinate service delivery with network partners
- Improve our website and services
- Send you service updates and, with your consent, marketing communications
- Comply with legal obligations
4. Disclosure of Information
We may share your personal information with:
- Service Providers: Licensed garage door repair professionals in our network who can assist with your enquiry
- Technology Partners: Website hosting, email, and analytics service providers
- Legal Requirements: Government authorities when required by law
We do not sell your personal information to third parties.
5. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. This includes:
- Secure (HTTPS) website encryption
- Access controls for our systems
- Regular security reviews
6. Your Rights
Under the Privacy Act 1988, you have the right to:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Complaints: Lodge a complaint if you believe we have breached the APPs
To exercise these rights, contact us using the details below.
7. Cookies
Our website uses cookies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
11. Contact Us
For privacy-related enquiries, please contact us:
- Email: repairs@garagedoorrepairbrisbane.com.au
- Phone: 07 4278 3667